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PRACTICE POLICIES

Prior to your first session, you will be given a consent form detailing the practice policies. In addition to information provided in that form, an extensive list of our practice policies are listed below in an effort to provide transparency. Please contact us if you have any questions or concerns.

The Journey Counselling and Psychotherapy
Practice Policies
About Counselling

An effective counselling relationship works, in part, because of clearly defined rights and responsibilities held by each person. This frame helps to create the safety to take risks and the support to become empowered to change. As a client in counselling, you have certain rights that are important for you to know about. There are also certain limitations to those rights that you should be aware of. As counsellors, we have corresponding responsibilities to you. 

Confidentiality 

Your therapist will make every effort to keep your personal information private. If you wish to have information released, you will be required to formally indicate your consent before such information will be shared. There are some limitations to confidentiality of which you need to be aware. All therapists are required by law to release information when the client poses a risk to themselves or others and in cases of abuse to children or the elderly. If your therapist receives a court order or subpoena, they may be required to release some information. In such cases, your therapist will consult with a legal professional and limit the release to only what is necessary by law. 

At our practice, anyone 12 years of age or older, provided they are able, may provide consent for their own treatment. Parents or guardians to anyone under the age of 18 may not be provided any information from client sessions by the therapist or any other member of the practice staff. 

Our therapists do not get involved in divorce cases and will not provide any letters of support for any parties involved. 

Nature of the Therapeutic Relationship 

Your therapist can only be your therapist. We cannot have any other role in your life. We cannot, now or ever, be a close friend or socialize with any of our clients. We cannot provide services to anyone who is already a friend. Furthermore, we cannot engage in sexual or romantic relationships with any clients during, or after the course of therapy. We cannot have a business relationship with clients other than the therapy relationship. 

If you happen to see your therapist in public, we will respect your privacy and will not acknowledge you, or in any way disclose the fact that you are a client. However, you are free to acknowledge your therapist (which we will reciprocate if you initiate), and you are also free to disclose the fact that you are a client to people you wish to share that information with. 

Session Fees

Your session fees will be discussed during your intake session. Please see the Services tab for more information. 

Payments must be made by credit card. Clients are to upload their credit card information to the client portal prior to their first session. Outstanding payments will result in the suspension of future sessions. 

Late Cancellation or Missed Appointments 

Missed appointments and cancellations with less than 48- hours' notice, are subject to the full session fee. In addition, you are responsible for coming to your session on time. If you are more than 10 minutes late to a session, your session time will be considered a no-show, and you will be charged for a missed appointment. 

Phone Calls, Email and Video Communications

For your session, you will be given access to a unique client portal log in. Through the client portal, you will access a secure videoconferencing line for your sessions. Phone call may be used as an alternative in situations where the internet or client portal server is down. 

For all video and phone sessions, please ensure that you have a good connection/ reception. For your privacy and to receive the most benefit from your sessions, please ensure that you have a quiet, private space where you feel comfortable and will not be interrupted or overheard during session. 

Request for Documents or External Communications

Any requests for documents or external communication is subject to a prorated fee based on your hourly session fee. Documents may include, but are not limited to, emails requiring a response time of more than 10 minutes, letters, filling out forms, and case summaries. External communication may include, but is not limited to, communication with other professionals at your request. 

A WORD FROM YOUR THERAPIST

"I believe in the power of the therapeutic relationship to help facilitate change in an individual's life. It made an incredible impact on my own life and I believe it can do the same in the lives of individuals I work with." 

- David Dwarka, Associate Therapist